Customization Shipping & Returns

1.Return

At SinoCultural, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Our return policy is designed to make your shopping experience hassle-free and straightforward.

Eligibility for Returns

-You may return most new, unused, and unopened items within 30 days of delivery for a full refund.
-Customized or personalized items are generally not eligible for return.
-To be eligible for a return, your item must be in the same condition as when you received it and in the original packaging.
The buyer is responsible for return shipping costs and any related expenses. 
Items that do not meet these criteria will not be considered for return.

Purchase Not Eligible for Return

-Final sale/Clearance item(s) are not eligible for return
-Personalized or customized items
-Gift Cards
-One-of-a-Kind Collectibles

2.Shipping

FREE STANDARD SHIPPING ON ORDERS over $99

In order to provide you with the finest shopping experience, we offer complimentary shipping through FedEx, UPS, or USPS to worldwide, including Asia, Europe, North America,Australia and the Middle East(AE,SA,QA) area. Free shipping will be automatically applied to all eligible orders. For orders below $99, a flat shipping fee of $20 will be applied. Please note that we do not deliver to PO Boxes or U.S. Territories, and APO/FPO addresses are not within our shipping coverage.
Kindly be informed that our products are currently unavailable for delivery in Alaska, Hawaii, Guam, Puerto Rico, American Samoa, Northern Mariana Islands, and U.S. Virgin Islands.
Total Delivery Time=Processing Time + Shipping Time

Processing Time

We understand your concern about order processing time. Once you place your order, we swing into action immediately. Typically, orders are processed within 1-3 business days after receipt. During this stage, we carefully inspect your products to ensure they meet our high-quality standards.

Shipping Time

We are committed to getting your items to you as swiftly as possible. For in-stock items, you can generally expect to receive your order within 7-10 business days after shipping it, depending on your location,customs regulations, and any unforeseen circumstances.We work with trusted logistics partners to ensure safe and timely delivery.