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In SinoCultural, customer satisfaction is of paramount importance. Our shipping policy is designed to offer convenient and reliable services to ensure that you receive your treasures as quickly as possible.
Free Shipping on Orders Over $99
We are based in Guangzhou, China. All orders will be shipped from Guangzhou. To provide you with the best shopping experience, we offer free worldwide shipping via FedEx, UPS, or USPS, including regions in Asia, Europe, North America, Australia, and the Middle East (AE, SA, QA). Free shipping will automatically apply to all eligible orders. For orders under 20 will be charged. Please note that we do not deliver to P.O. boxes or U.S. territories, and APO/FPO addresses are not within our shipping scope.
Please be aware that our products are currently unavailable for delivery to Alaska, Hawaii, Guam, Puerto Rico, American Samoa, the Northern Mariana Islands, and the U.S. Virgin Islands.
Total Delivery Time = Processing Time + Shipping Time
Processing Time
We understand your concerns regarding order processing time. As soon as you place an order, we take immediate action. Typically, orders are processed within 1-3 business days after receipt. During this stage, we meticulously inspect your products to ensure they meet our high-quality standards.
Shipping Time
We are committed to delivering your items to you as quickly as possible. For in-stock items, you can generally expect to receive your order within 7-10 business days after shipment, depending on your location, customs regulations, and any unforeseen circumstances. We collaborate with trusted logistics partners to ensure safe and timely delivery.
Tracking Your Order
To keep you informed about your order status, we provide order tracking. Once your order is shipped, you will receive an email with a tracking number that allows you to monitor the real-time location of your package.
We are not responsible for delays caused by adverse weather conditions, holidays, natural disasters, or carrier delays. Please note that holidays are not counted as business days and should be considered when calculating shipping times.
Taxes
For customers in South Africa, QA, and AE, there are no import fees, duties, or VAT (Value Added Tax) to be paid. For countries outside the aforementioned regions, customers are required to pay duties based on local customs policies.
Customer Satisfaction First
We are dedicated to meeting your needs and expectations. If you have any concerns or questions regarding your order, please feel free to contact our customer support team. We will go the extra mile to ensure your satisfaction and provide the necessary assistance and support.
Please note that shipping policy details may vary depending on the product type, destination, and specific circumstances. You will receive the most accurate shipping information at checkout. We appreciate your trust and look forward to providing you with an exceptional shopping experience. If you have any inquiries, please email the SinoCultural customer team at service@sinocultural.com.
