Shipping Policy

At SinoCultural, customer satisfaction is of paramount importance. Our shipping policy is designed to offer convenient and reliable services to ensure that you receive your treasures as quickly as possible.

Prohibited Countries & Regions

We are currently unable to ship to the following locations:
Sudan, South Sudan, North Korea, Cuba, Iran, Syria, Crimea, and India.

For USA customers: Please be aware that our products are currently unavailable for delivery to Alaska, Hawaii, Guam, Puerto Rico, American Samoa, the Northern Mariana Islands, and the U.S. Virgin Islands.

Free Shipping on Orders Over $139

SinoCultural is based in Guangzhou, China, and all orders are shipped from this location. We offer international shipping to most regions worldwide.

• Orders over $139: Free Shipping.

• Orders under $139: A flat shipping fee of $20 applies.

Please note: We do not deliver to P.O. boxes or U.S. territories. APO/FPO addresses are currently outside our shipping scope.

International Shipping Estimates

We strive to deliver your order as fast as possible, regardless of your location. We partner with trusted logistics providers to ensure timely delivery.

*Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Total Delivery Time = Processing Time + Shipping Time

Processing Time

We understand your excitement to receive your order. Typically, orders are processed within 1-3 business days after payment verification. During this stage, we meticulously inspect your products to ensure they meet our high-quality standards before packing.

Shipping Time

For in-stock items, you can generally expect to receive your order within 3-10 business days after shipment, depending on your specific location and customs clearance speed.

Tracking Your Order

To keep you informed, we provide order tracking for all shipments. Once your order is dispatched, you will receive an email with a tracking number that allows you to monitor the real-time location of your package.

We are not responsible for delays caused by adverse weather conditions, holidays, natural disasters, or carrier operational delays. Please note that holidays and weekends are not counted as business days.

Taxes and Duties

• Tax-Free Regions: For customers in South Africa, Qatar, Saudi Arabia, and the UAE, there are generally no import fees, duties, or VAT to be paid upon delivery (DDP).

• USA: Currently, our default shipping method covers customs duties. However, if you request a specific logistics carrier other than our default option, any resulting customs costs will be the responsibility of the customer.

• Other Regions: For countries outside the aforementioned regions, customs duties and taxes are the responsibility of the recipient. These fees vary by country and are based on the order value and local regulations.

Customer Satisfaction First

We are dedicated to meeting your needs. If you have any concerns regarding your order, please contact our customer support team. We will go the extra mile to ensure your satisfaction.

Please note that shipping policy details may vary depending on the product type and specific circumstances. You will receive the most accurate shipping information at checkout.

If you have any inquiries, please email the SinoCultural customer team at: service@sinocultural.com