Return & Refund Policy - 30-Day Guarantee

At SinoCultural, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Our return policy is designed to make your experience straightforward and fair.

Eligibility for Returns

You may return most new, unused, and unopened items within 30 days of delivery for a full refund of the item price.
To be eligible for a return, your item must be in the same condition as when you received it and in the original packaging.

Return Locations & Shipping Costs

Please note that return locations depend on your delivery address:

For USA Customers: Good news! We have a local warehouse in the United States. You can enjoy domestic returns without the hassle of international shipping.
🌍 For International Customers (Rest of World): Items must be returned to our main facility in Guangzhou, China. Please be aware that international return shipping costs can be significant. If you are returning an item due to personal preference, you will be responsible for these costs.

Items Not Eligible for Return

The following items cannot be returned:

Final sale / Clearance items
Personalized or customized items
Gift Cards
One-of-a-Kind Collectibles or Antiques

Initiating a Return

To start a return process, please follow these steps:

Contact Us: Email our support team at service@sinocultural.com to request a Return Authorization RA(your order) number. Please provide your order number and a brief reason for the return.
Receive Instructions: We will reply with the correct return address (US Warehouse or China Facility) based on your location and the RA number.
Pack Your Item: Securely package the item(s), including all original packaging, documentation, and accessories.
Label: Clearly mark the RA(your order) number on the outside of the package.
Ship: Ship the return to the address provided in our email. After you send the package, please inform us of the tracking number via email.

- Note: You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).

Refund Process

Once we receive and inspect your return, we will notify you via email.

Timing: If approved, your refund will be processed within 7 business days. Please note that depending on your bank or credit card company, it may take additional time for the funds to appear in your account.
Refund Method: The refund will be issued to your original payment method.

Refund Amount Calculation

Full Price Items: If your order did not include any promotions, you will receive a refund equal to the price paid for the item.
Discounted Orders: If you used a discount code or purchased during a promotion, the refund amount will be adjusted to reflect the actual price paid for the item.
Shipping Fees: Original shipping fees are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund (unless the return is due to our error).

Return Shipping Fees & Safety

Customers are responsible for all return shipping fees.
We strongly recommend using a trackable shipping service (such as FedEx, UPS, or DHL) or purchasing shipping insurance. SinoCultural is not responsible for returned merchandise that is lost, stolen, or damaged in transit.