At SinoCultural, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Our return policy is designed to make your shopping experience hassle-free and straightforward.
Eligibility for Returns
-You may return most new, unused, and unopened items within 30 days of delivery for a full refund.
-Customized or personalized items are generally not eligible for return.
-To be eligible for a return, your item must be in the same condition as when you received it and in the original packaging.
The buyer is responsible for return shipping costs and any related expenses.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale/Clearance item(s) are not eligible for return
-Personalized or customized items
-Gift Cards
-One-of-a-Kind Collectibles
Initiating a Return
To initiate a return, please follow these steps:
-Contact our customer support team at service@sinocultural.com to request a return authorization (RA) number. Please provide your order number and a brief description of the reason for the return.
-Once you receive your RA number, securely package the item(s) you wish to return, including all original product packaging, documentation, and accessories.
-Clearly mark the RA number on the outside of the package.
-Ship the return to the address provided with your RA number. You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).
Refund Time
We are always trying our best to make our customers satisfied and we are always here. You will receive a refund within 7 business days, and it may take longer in weekend or holiday. After we issued the refund, you will receive an email from us of reminding you to check it out. The refund will be issued to your original payment method.
About Refund
1.If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
2.If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts, you may go to order a query or go through this.
3.Shipping fee is excluded from the refund.
Return Fees: Customer is responsible for all return shipping fees and taxes. We recommend you use a carrier with tracking capability such as FedEx or UPS. SinoCultural is not responsible for merchandise which is lost or stolen in transit.
Return Status: Please confirm via your delivery courier that we have received your returned merchandise.
Contact Us
For any further help, please email us: service@sinocultural.com
